REFUND POLICY
We want you to be happy with your NiteLite™ purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the conditions below.
Return Period
You may request a return within [30 days] of receiving your order.
To be eligible for a return, the product should be unused, in its original condition, and returned with its original packaging where possible.
How to Request a Return
To start a return, contact us at:
Email: [your support email]
Please include:
- Your order number
- Your name
- Reason for the return
- Photos of the product if it is damaged or defective
Do not send an item back without contacting us first. We will provide the appropriate return instructions.
Damaged or Defective Products
If your NiteLite™ product arrives damaged, defective, or incorrect, please contact us as soon as possible.
We may request photos or videos to help us verify the issue.
If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow [5–10 business days] for the refund to appear in your account, depending on your payment provider.
Return Shipping
Unless the item is defective, damaged, or incorrectly sent, return shipping costs are generally the responsibility of the customer.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, damaged after delivery, or returned outside the applicable return period.
Exchanges
If you would like to exchange an item, contact us at [your support email]. Exchanges may depend on product availability.
Contact Us
For any return or refund questions, please contact:
NiteLite™ Customer Support
Email: [your support email]